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How can I contact you?
toll-free at (800)-608-8353 or by e-mail to info@naturesafespas.com
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Do I have to use anything else with the Water Treatment & Conditioner?
This all depends upon how your spa is being used, and your source water (water used to fill or refill a spa). It is highly recommended to use a Micron Pre-filter depending upon your particular source water. Source water from wells containing heavy metals we recommend using the Carbon Block Pre-filter. Now that some water municipalities are putting phosphates and other contaminants which may affect your pH and Alkalinity, we recommend using the Micron Pre-filter.
It is recommended to use the all-natural Sea-Klear once per week. An all natural clarifier that...
- 1 - clears up cloudy water
- 2 - contributes to better filter efficiency
- 3 - eliminates scum
- 4 - helps to remove metals in your water.
This Water Treatment & Conditioner is to be used in conjunction with the minimum required amount of a EPA registered sanitizer. To be Eco-friendly and not soak in chemicals and breathe toxic fumes, we highly recommend using the Water Treatment & Conditioner with Spa Chlorine Granules (99% Sodium Dichlor) only. This product is not only a very effective Sanitizer but may also be used as a 'shock' as well. The 99% Sodium Dichlor will also dissipate in hot circulating water and will not build-up on your spa equipment as some other sanitizers do.
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Recently I noticed my spa water was getting a little cloudy. What has caused this to happen?
Be sure to run your filtration system a minimum of 8-hrs per day (if possible), 24-7 is even better.
Cloudy water may be caused by several things, for example, soap on skin from recent shower, deodorants, lotions, oils, body creams, soap residue or dyes in bathing suits, make-up, not rinsing your filter(s) often enough, etc... Also too much use of fragrances or other items put in your water.
To clear up cloudy water...
- Rinse your filter(s).
- Use the recommended amount of Sea-Klear clarifier, be sure all jets are open and run all pumps on high with your cover 'open' for 30 minutes
- Shock with 2oz of Dichlor (always when doing this make sure all jets are open and run all pumps on high for 30 minutes with cover 'open' to oxygenate the water and speed up recovery time). Never get in your spa if you have done this and your water is still very cloudy. We would recommend using one of the WaterSafe Bacteria test strips, however if you have shocked the water with Dichlor and your spa water is still cloudy, shock again with 1oz of the Dichlor following the procedure described above.
Be patient, the water will clear up it just may take a little more time. If your water remains cloudy chances are your filter(s) has lost its efficiency and we would recommend purchasing a new one. Please keep in mind that if someone in the last day or two has entered into your spa with cream, lotions, or oils on their skin, even if it were put on hours earlier, it will come off in your water and may clog your filter(s), which would render it useless until deep soaking and cleansing.
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How Are Your Products Environmental?
Approved by OSHA in 1987 to be 100% safe, our enzymes are harvested without harm to the eco-system. Our bottles are rated #1 easiest to recycle. Our labels are Earth-First™. Our cartons and other packaging is recycled or recyclable. Also when our Water Treatment & Conditioner is used with only Spa Chlorine Granules (99% Sodium Dichlor), which may be gassed out before draining, and tested to be sure, the spa water should do no harm to the ground water system.
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We had some friends over recently and I had foam appear when I turned on my jets. Why?
Someone had not properly rinsed their bathing suit and it is soap residue. It is recommended to purchase a swimming pool skimmer net, dip out foam and clean the filter(s) thoroughly. You may have to do this twice because of the soap residue left in your lines. You may also notice your spa water having a color tint from bathing suits fading. This will also clear up in time, if your filter(s) is working properly.
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I am considering purchasing a new spa and don't want to wait the 5 days of using the penetrating spa cleanser, any suggestions?
When you consider that most, if not all new spas are water tested at the factory and some may still have water in the lines, it is recommended to use 99% Sodium Dichlor (spa chlorine granules) to be sure this water is sanitized, along with the Water Treatment & Conditioner. Before draining your spa for the first time we suggest using the Penetrating Spa Cleanser to thoroughly clean and protect your equipment.
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Are The Natural Hot Tub Company products more expensive than traditional chemicals?
No, in fact it is much less expensive than any other system of water treatment!
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